Tenant FAQs

Rent is due on the 1st and is late if not received on the 5th of each month.

Late fees are charged on the 6th of each month.

Late fees are 10% of the total outstanding balance owed.

Yes, 99% of our properties are pet friendly. There is a 2-pet maximum per home. A pet can be added at any time through the lease term. The current cost for a pet is a one-time, non-refundable fee of $350 per pet. Monthly pet rent is NOT required.

Per the lease agreement, the rent is not based on a 365-day calendar year. It is based on a set contract price that is broken up into equal monthly payments for your convenience.

There are FEW emergencies. An emergency is a threat to life or the property such as fire, flood, gas leak, etc.

No, we do not offer a traditional sublease and you do not have the right to terminate the lease early. We understand that circumstances happen and are happy to help as much as we can. Please review our "Alternatives to No Termination Policy."

Our leases are joint and several, meaning that all lease holders and parental guarantors are jointly liable for rent and all other obligations under the lease. We allow lease holders to pay rent separately. We reach out to the specific tenant(s) who owes and their parental guarantor(s) first to collect unpaid rent. A parental guarantee form is required for all tenants who lack independent financial means.

Tenants are responsible for general maintenance such as any clogged plumbing and for the replacement of light bulbs, HVAC filters, batteries, and water filtration systems. Tenants are also responsible for the prevention of freezing pipes. Please view our "Maintenance Tips" sheet that will assist you with small problems that may arise in your property.

The statement of deposit and/or refund of deposit will be mailed to the designated special stipulations person on the lease agreement within 30 days of the last day of the lease.